Within 30 days of delivery, if your tent remains:

• Untouched and unaltered (original packaging intact)

• Free from any modifications

You may choose:

✦ Exchange for an item of equal or lower value (shipping fees excluded)

✦ Return and full refund (shipping fees excluded)

To help you fully enjoy your tent, we recommend:

• Test compatibility of backpacks, sleeping bags, and apparel indoors first.
• Evaluate functionality by setting up your tent on a dry grassy area.
• Inspect sizing and features to ensure optimal performance.

For smooth processing, please note that items ineligible for returns/exchanges include those with:

✦ Sweat, dirt, mud stains, or strong odors

✦ Pet hair, grass, debris, or foreign particles

✦ Tent components are missing or damaged

✦ Loss of tent accessories or damage to the product caused by non-company-related reasons or human factors.

After 30 days:

◦ Manufacturer defect cases: Eligible for free repair/replacement (subject to inspection).

◦ Non-defect issues: No returns/exchanges will be processed.

Damage or loss in the return or exchange shipping process:

◦ We recommend using original packaging and tracked shipping for returns.

◦ Return shipping fees are your responsibility.

◦ While we’ll investigate claims, we cannot compensate for transit losses directly.

Reach our dedicated team anytime through:

☎️ Phone: +1-8572104577

📧 Email: thecatalteam@gmail.com